Post Installation Survey


In order to better serve you, Orad is currently improving its worldwide support center.
As your input is very important to us, we would appreciate if you could take a few moments
to fill out the following survey:


Name:

Company:

Country:

Phone:

E-mail:


 Pre-Installation

Strongly    
 Agree  

Strongly
Disagree

The Orad engineer explained the upcoming installation and training process

                           

The Orad engineer checked all prerequisites and studio limitations

                           

Time table was defined according to the studio's limitations

                           

The pre-installation process was effective and profesional

                           

The Orad engineer was professional and accommodating

                           




 Installation

Strongly    
 Agree  

Strongly
Disagree

Equipment arrived with all components and without faults

                           

Installation was performed on schedule

                           

The installation engineer was knowledgeable and professional

                           

The installation process went smoothly

                           

The installation engineer/s were polite and respectful

                           




 On Site Training

Strongly    
 Agree  

Strongly
Disagree

Training was performed on schedule.

                           

The onsite training provided was proficient.

                           

The training was completed according to your satisfaction.

                           

The training engineer/s were polite and respectful.

                           

We understand Orad's solution workflow and feel confidant with it.

                           




 Post-Installation

Strongly    
 Agree  

Strongly
Disagree

Installation & training were completed according to your satisfaction

                           

We feel confidant using Orad's system

                           

Orad's support team was professional

                           

Orad's representative was courteous

                           

We know how contact Orad support via: Mail, 24/7 hot-line, Website…

                           


 



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